FAQ

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If the 'planned duration of stay' is changed, please correct the information at the [Update Travel Information] under the [Application Results] tab.

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If the date of birth written on your passport is 1999-XX-XX, please enter 1999-00-00 when applying for K-ETA.

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You need to enter the names in English, and you cannot enter special characters such as hyphens (-). Please refer to the first line of the Machine Readable Zone (MRZ) located at the bottom of the passport bio page and enter the Surname, Given name and Middle name as written in the corresponding field correctly.

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If you hold both K-ETA and a valid Residence Card (or Overseas Korean Resident Card), the status of stay and period of stay to be granted priority is according to your Residence Card (or Overseas Korean Resident Card) when you are entering the Republic of Korea.

Based on Article 37-1 of the Immigration Control Act, you can enter the country via K-ETA only if you had returned your Residence Card (or Overseas Korean Resident Card) to the immigration control officer when you exited the Republic of Korea in the past or if you return your card at the moment of entry.

Meanwhile, if you hold both K-ETA and a valid visa, please note that the status of stay and period of stay to be granted priority is according to your visa.

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K-ETA can be nullified or revoked at any time if it is found that ① application does not meet the assessment criteria based on Article 8-3 of the Enforcement Decree of the Immigration Control Act, ② application was submitted with false information, ③ significant information was omitted, ④ incorrect personal information was entered, or ⑤ there are any other reasons for nullification.

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The passport information (personal information) is the most important information required for the K-ETA assessment. Therefore, it is not possible to edit the passport information (personal information) after submitting the application regardless of the result. Please re-apply for K-ETA with the correct personal information.

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The multiple citizenship holders holding Korean citizenship are not allowed to exercise the foreign nationality within Korea. Therefore, they are required to present their Korean passport for immigration inspection when they enter or exit the Republic of Korea and they do not need to apply for a K-ETA.

However, they need to present both the Korean passport and the alternate country’s passport to obtain the boarding pass.

If the personal information (name, date of birth, etc) in the two passports does not match, the airline may refuse to issue the boarding pass for not having a valid K-ETA as per their policy. In that case, they may need to apply for a K-ETA even though they have a Korean passport. Therefore, if the personal information in the two passport does not match, please check this matter with the airline in advance.

Meanwhile, those who do not have a Korean passport need to apply for it at the nearest Embassy or Consulate of the Republic of Korea and enter Korea with the passport.

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The eligibility of K-ETA application depends on the nationality stated in the passport bio page the foreign national is holding. The place of residence, place of departure, possession of a third country visa, vaccination status, etc. is irrelevant to K-ETA eligibility.

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If you plan to stay at various places while traveling, enter the address of the place you will mainly stay. If the place is changed after your K-ETA is approved, you need to update the address via [Update Travel Information] under the [K-ETA Application Results] tab of the K-ETA official website. Please note that failure to do so may cause some disadvantages.

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As numerous K-ETA applications are submitted from all over the world, your portrait photo and passport bio page image should be less than 20MB and in JPG format. If you use the K-ETA mobile app, the size and capacity are automatically adjusted so that you can apply conveniently.

If you want to apply via the K-ETA mobile app, download it through Google Play (Andriod Phone) or App Store (iPhone).